TERMS & CONDITIONS

1. ACL – Australian Consumer Law.
2. Agreement – These Terms & Conditions together with any quotation, invoice, work authorisation, variation, or written acceptance.
3. Customer – The person or entity requesting or accepting Goods and/or Services, including executors, administrators, successors, and permitted assigns. Liability is joint and several where more than one Customer exists.
4. Contractor – RAPID PLUMBING GROUP ABN 83 131 332 253 Lic No. 252951C, including employees, agents, subcontractors, and assigns.
5. Goods – All materials, parts, appliances, equipment, and products supplied.
6. Services – Plumbing, drainage, gas fitting, hot water, excavation, maintenance, investigations, and related works.
7. Works / Project – All labor, materials, equipment, and services supplied under this Agreement, including Variations and diagnostic services.
8. Site / Property – The location where Works are carried out.
9. Third Party – Any finance provider engaged by the Customer.
10. Variation – Any change to the scope, cost, or timing of Works.
11. Diagnostic / Service Fee – Fees for inspection, investigation, fault-finding, or diagnostic services.
12. After-Hours / Emergency Work – Services outside standard business hours (7:00am–4:00pm, Mon–Fri), weekends, or public holidays.
13. Customer Materials – Any goods or materials supplied by the Customer for installation or use in Works.

1. Standard Diagnostic / Service Fees apply during normal business hours (7:00am–4:00pm, Mon–Fri).
2. Fees are waived only if a quotation is accepted immediately during the same attendance.
3. Diagnostic Fees are non-refundable for:
   • After-hours work
   • Emergency call-outs
   • Weekends or public holidays
   • Attendance outside the Contractor’s standard service area
4. After-hours attendance must be prepaid if the Customer is not onsite.
5. Search, investigations, leak detection, CCTV, fault-finding, and diagnostic testing incur additional charges, disclosed before proceeding.
6. Unforeseen issues discovered during investigations may incur additional charges, communicated prior to continuation where practicable.
7. Cancellations – Customers must notify the Contractor in writing at least 12 hours before a scheduled Site Visit. Failure to do so or absence at the time of attendance results in the Site Visit Fee being fully payable.

1. Any additional work due to unforeseen circumstances, site conditions, or Customer requests is a Variation and charged accordingly.
2. Variations may include: additional labor, materials, equipment hire, or extra time.
3. All Variations require written approval from the Customer before proceeding, except for urgent work to prevent damage or safety risks.
4. If the Customer refuses a reasonable Variation necessary to complete the Works, the Contractor may cease works; the Customer remains liable for completed work and supplied materials.

1. Customer must provide, at no cost: safe access, power and water, adequate workspace, and shelter if required.
2. Contractor may engage licensed and insured subcontractors; remains responsible for compliance.
3. Customer must ensure safe premises and unobstructed access.
4. Contractor is not liable for theft, vandalism, or third-party damage.
5. Restoration of landscaping, paving, turf, concrete, tiles, decorative finishes, or paintwork is excluded unless stated.

1. No warranty for recurrence caused by root intrusion, collapsed/damaged pipes, structural defects, or foreign objects.
2. Clearing a blockage does not guarantee pipe integrity.
3. CCTV inspections are separately charged.
4. Equipment lodged or stuck: removal and reinstatement costs to retrieve equipment are at Customers expense.
5. Blocked drain services charged in 30-minute increments, setup and pack-up of equipment is chargeable.

1. Contractor may suspend works, repossess Goods, recover loss of profit, or terminate Agreement for non-payment.
2. All monies immediately due on insolvency or bankruptcy.
3. Recovery costs payable by Customer.

1. Customer grants security interest under PPSA.
2. Charges all present and future real property as security.
3. Contractor may lodge caveat and register security interest.

1. Statutory warranties under Home Building Act 1989 (NSW): 6 years major defects, 2 years non-major defects.
2. Manufacturer warranties apply to Goods supplied.
3. Warranty void if work altered, misused, not maintained, or unpaid.

Applies subject to: written quote from licensed NSW plumber, valid ABN & GST, within 5 business days, like-for-like, no promotions, not emergency/after-hours, at Contractor discretion.

• Applies to bookings made before 12:00pm, Monday–Friday.
• Excludes weekends and public holidays.
• If the Contractor is unable to attend the same day, the standard call-out fee is waived.
• Not applicable to after-hours or emergency services.
• Subject to availability.

1. Contractor not liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, industrial action, supplier failure, or government restrictions.
2. Such events do not constitute breach and do not entitle cancellation or damages.